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June 07, 2005
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Good Question for Cell Phone Company
Andrea Harner has a very good question for her cell phone company (Dear T-Mobile):
I recently received a text message from you kindly alerting me to my overdue bill. For this courtesy SMS, I thank you.
I called 611, the convenient 3 digit number you graciously provide for the ease of customers, and an automated voice told me that my account was overdue $857.00 due to 'minutes overage'.
IF YOU CAN TEXT ME THAT MY BILL NEEDS TO BE PAID WHY CAN'T YOU TEXT ME THAT I'VE GONE OVER MY MINUTES?????!!!!!!
Absolutely. Of course, WHAT THE HECK WAS HARNER DOING ON THE PHONE FOR THAT LONG????!!!!!
posted by Ernest Miller |
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Ernest Miller pursues research and writing on cyberlaw, intellectual property, and First Amendment issues. Mr. Miller attended the U.S. Naval Academy before attending Yale Law School, where he was president and co-founder of the Law and Technology Society, and founded the technology law and policy news site LawMeme. He is a fellow of the Information Society Project at Yale Law School.
Ernest Miller's blog postings can also be found @
